Outsource Multilingual Support
Are you ready to lose your potential clients just because the language of your client can not be spoken by your employees? Technivorus helps you to increase your clientele and provide assurance of maximum customer satisfaction with our professional multilingual call center services by our team of experts who efficiently handle your customer’s issues in the language in which the customer is comfortable.
What is a multilingual call center service?
Customer assistance provided in several global languages by the assigned contact center is referred to as a multilingual call center. By providing support in multiple languages, it is ensured that various businesses from multifarious industries remain accessible by diversified cultures
The Growing Need for Multilingual Call Centers
The rapidly expanding BPO sector has created urgency by increasing the demand for multilingual call center operations supported in most of the languages including German, French, Spanish, Korean, Polish, and other languages of the world. A recent report published in one of the most renowned newspapers stated that the French and German BPO market is potentially expected to grow between 5% and 7% in the years ahead.
On the other hand, the U.S requires bilingual call centers for Spanish and English. The reason behind this idea is the fact that 13% of the U.S. population is Hispanic, of which 90% have Spanish as their mother language. Businesses across the world have realized the need of targeting this segment in order to provide access to their products or services to diverse cultures for efficient multilingual customer support services.